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Hello, I'm Moses Bamidele Ogunsanya CICRM, CCSM

CRM Expert Digital Marketer Vibe Coder

Certified Customer Relationship Manager with 10+ years of experience driving client success across diverse industries. Passionate about leveraging technology to create seamless customer experiences.

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Moses Ogunsanya
50+ ATMs
100+ Staff Trained
Vibe Coder
10+ Websites
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About Me

Professional Profile

Career Summary

With over ten years of experience, I am a detail-oriented and client-focused professional who manages CRM platforms, customer engagement strategies, and digital marketing across diverse industries and international markets.

I excel at overseeing end-to-end client operations, from acquisition to onboarding, including the installation of Bitcoin ATMs, credit card processing systems, and e-commerce payment platforms.

I am proficient in utilizing tools such as Clover, Office 365, Zoho, Monday.com, and Twilio to streamline processes, enhance customer satisfaction, and optimize data management.

As a Vibe Coder, I leverage AI-powered development tools like Google Antigravity to design and build stunning, functional websites and web applications. I have successfully created multiple professional websites for churches, businesses, and personal brands, combining creativity with modern web technologies to deliver exceptional digital experiences.

Key Achievement

Successfully facilitated the installation of over 50 Bitcoin ATMs across Texas, USA

Real Estate Success

Supported realtors to close over 45 property transactions through CRM coordination

Leadership Impact

Delivered weekly training to 100+ staff on customer service management

Process Optimization

Developed a pipeline that reduced manual processing by 90% (1.5 hours to 15 minutes)

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Years Experience
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Bitcoin ATMs Installed
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Property Deals Closed
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Staff Trained
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Websites Created
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% Efficiency Boost
Career Journey

Work Experience

ModernPay LLC

Remote, USA
Jan 2023 - Present

CRM & Payments Operations Lead

  • Manage end-to-end client engagement for Bitcoin ATM installations and digital payment solutions including credit card processing, online payments, and e-commerce integration
  • Facilitated the successful installation of over 50 Bitcoin ATMs across Texas, USA and more than 10 Bevel digital payment solutions
  • Coordinate across sales, operations, and technical teams to ensure seamless setup, onboarding, and support for all clients
  • Oversee CRM systems and customer databases, driving retention, satisfaction, and long-term client relationship success
Bitcoin ATM CRM Payment Solutions

Testlio

Remote, USA
Apr 2021 - Present

Freelance QA Tester

  • Perform manual and exploratory testing across mobile and web platforms
  • Identify and document bugs/UI/UX issues using tools like JIRA and TestRail
  • Collaborate with development teams to ensure quality delivery of software products
QA Testing JIRA TestRail

Spread Your Wings LLC

Remote, USA
Aug 2020 - May 2024

Customer Relationship Manager

  • Managed multi-channel CRM platforms to support client campaigns, digital marketing strategies, and customer data accuracy
  • Oversaw social media management for clients by coordinating between internal teams and client expectations
  • Automated key marketing processes including email responses, segmentation, and outreach through CRM workflows

Head Researcher & Lead Generation Specialist Mar 2019 - Jul 2020

  • Led all research initiatives to identify potential client segments, industries, and key contacts for outreach
  • Developed tailored lead generation strategies using data sources, market trends, and competitive analysis
Digital Marketing Lead Generation Social Media

SirLuckHomes Real Estate

Remote, Canada
Sep 2020 - Dec 2021

Digital Marketing & Client Management

  • Managed social media presence across major platforms, creating and scheduling content to boost engagement and generate leads
  • Worked directly with realtors to organize, update, and maintain their CRM pipelines
  • Contributed to the successful completion of over 45 property transactions
Real Estate CRM WordPress

Forbes Marketing Conglomerate

Remote, USA
Jan 2019 - Apr 2020

Contact Center Supervisor (Independent Contractor)

  • Managed a remote team of call center agents; ensured SLA adherence and performance KPIs
  • Coordinated the team in executing successful sales strategies, contributing to achieving the highest sales commission
  • Delivered data reports and dashboards to the COO and HR for weekly performance analysis
Team Leadership Sales Analytics

Union Bank Nigeria plc

On-site, Nigeria
Dec 2014 - May 2018

Team Lead - Process Efficiency & Quality Assurance Jun 2016 - May 2018

  • Conducted customer behavior analysis and aligned process efficiency to goals
  • Consistently trained a team of over 100 staff on customer service management and workplace etiquette
  • Defined quality frameworks that enhanced complaint resolution time and customer loyalty

Contact Centre Officer Dec 2014 - May 2016

  • Delivered frontline support across voice, email, and digital channels for retail customers
  • Acted as Assistant Team Lead, regularly stepping in to handle team leadership responsibilities
Banking Quality Assurance Training

Ecobank Nigeria plc

On-site, Nigeria
Jun 2012 - Dec 2014

Contact Centre Officer

  • Provided technical and transactional assistance to clients via CRM platforms
  • Managed a team of 5, conducted regular training sessions, and led performance coaching
  • Delivered consistent high-quality service while monitoring compliance standards
Banking CRM Team Management
Expertise

Core Competencies

CRM & Client Management

  • Client Relationship Management
  • Customer Experience Strategy
  • CRM Systems & Data Management
  • Customer Retention & Loyalty
Zoho Siebel Monday CRM

Digital Marketing

  • Digital Marketing Strategy
  • Email Marketing & Automation
  • Lead Generation & Nurturing
  • Social Media Management
Twilio Mailchimp HubSpot

Project Coordination

  • Cross-functional Team Liaison
  • Process Improvement
  • Quality Assurance
  • Technical Support
Office 365 Google Workspace

Vibe Coding

  • AI-Powered Development
  • Web Application Building
  • UI/UX Implementation
  • Rapid Prototyping
Google Antigravity Next.js React

Payment Solutions

  • Bitcoin ATM Operations
  • E-commerce Integration
  • Credit Card Processing
  • Payment Gateway Setup
Clover Bevel Stripe

Analytics & Reporting

  • Performance Metrics
  • Data Analysis
  • KPI Tracking
  • Business Intelligence
Excel Google Analytics AI Tools

Proficiency Levels

CRM & Client Management 95%
Digital Marketing 90%
Project Coordination 88%
Vibe Coding 85%
Payment Solutions 92%
Analytics & Reporting 87%
Vibe Coding Projects

My Creations

As a Vibe Coder using Google Antigravity and WordPress, I've built several web applications and websites. Here are some of my featured projects:

Bless Every Name

AI-Powered Spiritual Blessings

MuviMatch

Smart Movie Recommendations

Leefthigh Industries

Corporate Industrial Website

Bible Pattern Church Int'l

Church & Ministry Platform

Mosvin Integrated

Integrated Business Services

Moses Ogunsanya

Personal Portfolio Website

BNG Distribution

Distribution & Logistics

And Many More...

More Projects Coming Soon

Qualifications

Education & Certifications

Education

Certified Customer Service Manager (CCSM)

Chartered Institute of Customer Relationship Management

2025

B.Sc. (Hons) Physics/Electronics

Ekiti State University, Nigeria

2017

Certifications

2025

Certified Customer Service Manager (CCSM)

CICRM

2025

Member, CICRM

Chartered Institute of Customer Relationship Management

2025

Make Basics

Make (Aggregation, Automation)

2024

Python Programming Certification

RITA Africa

2023

Digital Ad Certification

Aleph Group

2018

Diploma in Digital/Viral Marketing

Shaw Academy

2017

Diploma in Social Media Marketing

Shaw Academy

Awards & Recognition

Best Male Staff Award (Departmental)

Union Bank Nigeria plc

2015 - 2017

Letter of Commendation

Ecobank Nigeria

2014
What Clients Say

Testimonials

"Moses is an A1 Communicator and Top Performing Freelancer that I would not hesitate in hiring today! He was prompt and courteous - what I liked most though were his superb communication skills!"

Kieran

Upwork

"Moses was very quick to pick up the task and worked extremely diligently. He completed tasks at a rapid pace without compromising quality. Well done!"

Jonah Rexer

Upwork

"Great Seller! Delivery was very fast even though I ordered 5 gigs at the same time. The completed work is exactly what I wanted. Highly recommended!"

Adela29

Fiverr

"Moses was super fast with the data entry job. He did something amazing under an hour. I'll definitely recommend him and order again. Thanks for the good work!!"

Theolusegun

Fiverr

"Excellent communication and project delivery. I recommend working with Moses!"

Givemagic

Fiverr

"Moses is hard working and diligent, and speedily responded to feedback and deadlines."

Dan Catana

Upwork

10+ Companies Trust Me!

Get In Touch

Let's Work Together

Location

Lagos, Nigeria

Email

me@mosesogunsanya.com

Phone

+234 703 274 5195

Website

mosesogunsanya.com

Let's Connect

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